ABOUT US

Hospital In Your Home is an Australian provider of acute and complex care delivered safely in people’s homes. For more than 10 years, we have worked with public health systems, private hospitals and insurers to deliver care that would otherwise occupy a hospital bed – including hospital in the home, geriatric evaluation and management, frailty, palliative care and maintenance care.

Designed around your health service

We are clinician-founded and clinician-led. Our Chief Executive, Dr Michael Young, is a rural generalist physician with a background in rural emergency medicine and complex acute care, and that experience shapes how we work.

Our established model of care provides a proven foundation, while allowing us to design programs with each health service around its patients, workforce, clinical governance and local context. We operate to the National Safety and Quality Health Service Standards and hold accreditation against the NSQHS acute care standards.

Local teams supported by technology

Our workforce is the service. We recruit and base nurses, doctors, allied health and personal care professionals in the communities they serve, bringing them together in multidisciplinary teams around each patient.

Virtual care and remote patient monitoring extend what those teams can safely deliver between visits. This makes hospital-level acute care at home possible, including in rural and regional communities where the alternative may be a long transfer away from family and support networks.

Better care and more capacity

The outcomes that matter to us are the ones that matter to our partners: patient outcomes, hospital capacity, length of stay and health system sustainability.

We also contribute to the broader hospital-at-home sector. Dr Young holds board appointments with the HITH Society Australasia and Hospital in Your Home USA, while our clinicians teach, speak and contribute to health policy in Australia and internationally.

After more than a decade of delivering care at home, the case is clear: for the right patients, care where people live can deliver better experiences while returning valuable capacity to health services.

Our approach

Over more than a decade, we’ve developed and refined a distinctive approach to delivering hospital-level care at home, informed by real patient experiences and clinical expertise. It’s an approach that brings together our people, processes, culture and clinical accountability to deliver consistent, high-quality care.

Because the difference isn’t simply delivering care at home. It’s knowing who should deliver it, which patients are suitable, and what happens at two in the morning when something changes.

What makes it work?

Built for the real world

We build programs with you, not for you. Referral criteria, escalation pathways, reporting and the interface with your treating teams are worked out alongside your clinicians before the first patient is admitted. Co-design takes longer at the start. It is also why our programs hold up once volume arrives, and why the clinicians who have to use them trust them.

Local people, local care

Our nurses, doctors and allied health staff live in the communities they serve. That means response times are real, patients see familiar faces, and care reflects the cultural and family expectations of the place it is delivered in. No fly-in teams, no rotating agency roster.

Clinical judgement

We are clinician-led, and it shows in the decisions we make. If a patient is not suitable for care at home, we will tell you before admission rather than after an incident. Our founder is a practising rural generalist, and that judgement runs through the organisation.

Integrated care

We integrate rather than operate alongside. Patients remain admitted to your service under your governance, our documentation lands where your teams already look, and activity is reported against the relevant care type so it appears in your data, not in a separate system.

Technology with a purpose

We use technology to extend clinical reach, not replace it. Remote monitoring and virtual care fill the space between visits so our teams can safely manage acuity at home. They are not a substitute for someone knocking on the door.

Proven in practice

Behind all of this are more than 10 years of contracted delivery and accreditation against the NSQHS acute care standards. We have seen what works, what creates problems, and what needs to be in place for a hospital-at-home service to work safely at scale.