LEGAL
Rights & Responsibilities
Using this website
This page sets out what you can expect from us in relation to this website, and what we ask of you when you use it.
What you can expect from us
-
Information that is accurate and kept current to the best of our ability, and corrected promptly when we are told it is wrong
-
Clear identification of who we are and how to contact us
-
Handling of any personal information you provide in line with our Privacy Policy and the Australian Privacy Principles
-
A site we work to keep accessible, including to people using assistive technology. We aim to meet WCAG 2.1 Level AA
-
A response to enquiries submitted through this site within 2 business days
-
Advice, where relevant, when what you are looking for is better obtained by speaking with us directly
What we ask of you
-
Use this site lawfully, and do not interfere with its operation or security
-
Provide accurate information when you complete a form or make an enquiry, and only submit information about another person if you are entitled to do so
-
Do not use our contact forms or email addresses to send anything urgent, since they are not monitored continuously
-
Do not send us confidential clinical or personal information through this website unless we have asked you to
-
Respect our intellectual property, and seek permission before reproducing content
If something is wrong
If you find an error on this site, cannot access something you need, or are unhappy with how an enquiry has been handled, tell us at info@hiyh.com.au or 1300 00 4494. We will acknowledge it within 2 business days and let you know what we are doing about it.
Last updated September 2026.
When you use this website
We collect the details you submit through our enquiry and contact forms, which may include your name, organisation, role, email address, phone number and the content of your message. We use that information to respond to you and to keep a record of the enquiry. We also collect standard technical information when you visit, including your IP address, browser and device type, the pages you visit and the site you arrived from. We use it to keep the site secure and to understand how it is used.
Cookies
This site uses cookies to operate properly and to measure how it is used. You can block or delete cookies through your browser settings, though some parts of the site may not work as intended if you do.
Please do not send confidential information through this site
Our forms and email addresses are not a secure or monitored channel for clinical or confidential information. If you are receiving care from us, contact your care team on the number you have been given. In an emergency, call triple zero (000).
Access, correction and complaints
You can ask for access to the personal information we hold about you, ask us to correct it, or raise a concern about how we have handled it. Contact our Privacy Officer at info@hiyh.com.au or 1300 00 4494. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Last updated September 2026
Privacy
Hospital In Your Home is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy explains how we collect, use, disclose and protect personal information, including health information. You can read request a copy from info@hiyh.com.au.
General information only
The information on this website is general information about Hospital In Your Home and the services we provide. It is not advice and should not be relied on as the basis for any decision. If you need advice about a specific situation, contact us directly or seek advice from an appropriately qualified professional.
Not clinical advice
Nothing on this website is clinical or medical advice, and it is not a substitute for advice from a qualified health practitioner. If you have a health concern, speak with your doctor or treating team. In an emergency, call triple zero (000).
Not a channel for urgent matters
Our website forms, email addresses and social media accounts are not monitored continuously and must not be used to report anything urgent. If you are receiving care from us, contact your care team on the number you have been given.
Services and availability
Our services are delivered under contract with health services and other funders. Availability, eligibility and inclusions vary by program, funder and location. Nothing on this site is an offer to provide services to any individual, and no information here should be taken as a commitment that a particular service is available to you.
Research, data and outcomes
Where this site refers to published research, outcome data or performance figures, that information describes results in the settings studied or in the programs described. It is not a prediction or guarantee of results in any other setting.
Accuracy
We take care to keep this site accurate and current, but information may change without notice and may contain errors or omissions. To the extent permitted by law, we accept no liability for any loss arising from reliance on it.
Third party content
Links to third party websites and any third-party material appearing on this site are provided for information only and do not constitute an endorsement.
Last updated September 2026.
Disclaimer
Terms of use
These terms apply to your use of the Hospital in Your Home website at hiyh.com.au. By using this site, you accept them. If you do not accept them, please do not use the site.
About this site
This website is published by Hospital In Your Home Pty Ltd, ABN 50 623 522 163. It provides general information about our organisation and the services we deliver. It is an information site only.
Content
We may change, update or remove content at any time without notice. We aim to keep the site accurate and current, but we do not warrant that it is complete, current or free from error.
Intellectual property
All content on this site, including text, images, logos, video and design, is owned by or licensed to Hospital In Your Home and protected by copyright and trade mark law. You may view, download and print content for personal, non-commercial use. Any other use, including reproduction, republication or distribution, requires our written permission.
Acceptable use
You agree not to use this site in any way that is unlawful, that interferes with its operation or security, that attempts to gain unauthorised access to any system or account, or that involves automated scraping or bulk collection of content without our written permission.
Links to other websites
This site may contain links to third party websites. We provide those links for convenience only. We do not control or endorse those sites and we are not responsible for their content, products, services or privacy practices.
Availability
We do not warrant that this site will be available at all times or free from interruption, delay or error. We may suspend or withdraw access at any time.
Liability
To the extent permitted by law, we exclude liability for any loss or damage arising from the use of, or reliance on, this website. Nothing in these terms excludes any right or remedy under the Australian Consumer Law that cannot lawfully be excluded.
Privacy
Information you provide through this site is handled in accordance with our Privacy Policy.
Changes to these terms
We may update these terms from time to time. The current version is the one published on this page, and continued use of the site means you accept it.
Governing law
These terms are governed by the laws of Queensland, and you submit to the non-exclusive jurisdiction of the courts of that jurisdiction.
Contact
1300 00 4494
PO Box 70, Aitkenvale BC Qld4814
Last updated September 2026.
0830 – 1630 Monday to Friday
ABN 50 623 522 163
IHCA Certification 1038.00
